2019-2020年報

13 Index Development I believe social service cannot be impactful without the aid of data analysis on users’ behaviour. Research and Development Division (RDD) will establish a database with the information needed for a systematic study as well as enabling targeted frontline services to capture necessary data. On top of traditional information collection, RDD will develop implicit data collection, i.e. data collected implicitly and automatically like sign-up time, individual choice and preference to build up the big data system and for researching purpose. The results of research and data analysis will be integrated into staff training to improve the quality of services and allow us to innovate our services. Talent Development Only with excellent and passionate staff can we bring quality services to the disadvantaged groups. Therefore, the Society actively promotes talent development by providing staff with comprehensive and holistic trainings according to their attributes, expertise, potential as well as job duties. Management team of the Society will also give timely feedback to staff through mutual understanding and effective communication to ensure appropriate training and support are provided. The Society will also set up a Task Force on Job Description and Job Evaluation Review to review existing job duties of staff and adjust internal resources in response to changes in community and service needs, so that staff can develop their potential and provide service users with more efficient, flexible and effective support and help. Innovative Mind with A Social Heart The Society is committed to transforming the neglected and disadvantaged groups into contributors and building a more inclusive, safe, diverse, caring and sustainable community. The neglected and disadvantaged groups are like seeds that have not been sown in good soil, falling on the rocky ground and wither in the drought while some fall among thorns and choked by the thorns. In my eyes, workers in the Society are like experienced farmers. We relocate the neglected and disadvantaged groups from the rocky ground to good soil, so that they can grow in a better environment; we remove the thorns from them, so that they can grow in difficulties. Together with the support of the public, we believe our service users will thrive and eventually bear fruits that contribute to the community. 實證實踐 建立指標 我深信一間成功的社福機構除了需要「以人為 本」，更需著重「實證為本」的專業精神。研究及 發展部將在機構中建立有系統的中央數據庫， 一方面讓前線服務更有效地統計及提交精準 的服務數據；另一方面，促進數據統一化以便 研究分析。研究所得的結果不單能讓各部門更 深入了解各類服務使用者的需要，亦能為未來 服務模式及服務發展奠定基礎。除了傳統收集 數據的方式外，研究及發展部亦將於服務中應 用內隱性的數據收集模式（亦即非明確、自動 化的數據收集方法，如記錄登入時間、個人選 擇及偏好等），以建立大數據庫作研究分析之 用，並把研究及數據分析所得的結果融入日常 培訓中，以提升前線員工服務的質素及協助服 務創新的發展。 培育人才 發展潛能 有優秀的同工才能為弱勢社群帶來優質的服 務。因此，本會在人才培訓和發展方面積極推 動按同工的特質、專長及潛能為他們提供全面 的工作評估，機構管理團隊亦會給予同工反 饋，確保同工間互相理解和有效溝通，以便為 同工提供適切的培訓及支持。 本會亦將會設立職能檢討專責小組，期望因應 社會轉變及服務需求，透過調整及檢討現有職 能，整合內部資源，讓同工得以發展潛能，為 服務使用者提供更有效率、彈性及效能的支援 及幫助。 轉化作貢獻　多元臻關愛 本會致力轉化社會上受忽略的弱勢社群成為社 區貢獻者，建立更包容、安全、多元、關愛、可 持續發展的社會。受忽略的弱勢社群如同沒被 撒放到良好土壤裏的種子，有些落在石地上， 長苗後因為得不到水分而枯乾；有些種子落在 荊棘裏，幼苗被荊棘擠住，無法成長。在我而 言，香港善導會的每一位同工猶如有經驗的農 夫，把落在石地的種子放在適當、肥沃的泥土 裏，為種子提供更好的成長環境；為落在荊棘 裏的幼苗移除障礙，匡助他們在困難中成長。 我們希望結合社會大眾的支持，為種子帶來成 長所需的陽光及養分，使種子長苗，慢慢地樹 葉長出，花朵盛開，最終結成果實，貢獻社會。